Help center
How can we help?
Guides and straight answers — written with the same care as the verdicts. If something here is unclear, that's a bug too; tell us.
Find your way around
Getting started
Set up your conditions and triggers, run your first scan, and save your first safe food — all in your first five minutes.
Scanning & verdicts
Barcodes, fresh-food snaps and search — and how to read a YES, NO or EAT WITH CARE verdict, including the evidence behind it.
The Guided Journey
How the elimination, reintroduction and maintenance phases work, and how your personal tolerances change your verdicts.
Privacy & your data
How your health data is encrypted and stored, what we can and can't see, and how to export or erase everything.
Account & billing
Your trial, switching between monthly and yearly, cancelling, and what happens to your data afterwards.
Offline & sync
The offline diary queue, and keeping your safe list in sync across devices.
Common questions
How do I set up my conditions?
When you first open SafeBelly you'll pick your conditions — IBS, celiac disease, food allergies, prediabetes and a dozen more, from histamine intolerance to GERD — and any specific triggers you already know about. It takes about three minutes, and you can change it anytime from Profile. Every scan from then on is checked against your profile automatically.
What do YES, NO and EAT WITH CARE actually mean?
YES means we found nothing in this food that conflicts with your profile at a normal portion. NO means it contains something that does — a trigger, an allergen, gluten — and we'll show you why and suggest alternatives. EAT WITH CARE means the answer depends on the dose: safe at one portion, a trigger at a larger one. We always show the portion maths.
Why does SafeBelly sometimes say “check the pack”?
Because guessing isn't safe. If a product's ingredient data is incomplete or ambiguous — especially for allergens — we tell you to check the physical label rather than pretending to know. An unknown is never treated as safe.
How does the Guided Journey change my verdicts?
During elimination, verdicts are strict while your gut settles. During reintroduction, SafeBelly schedules challenge doses and reads your diary to learn what you actually tolerate. In maintenance, verdicts relax to match your proven tolerances — so your answers are yours, not a population average.
Does scanning work without signal?
Checking a new food needs a connection, because answers come from our food database. Your diary works without signal: entries queue for up to seven days offline and sync automatically when you're back online, without duplicating anything.
Can SafeBelly see my health data?
Your condition profile is encrypted on your device and in transit, and it lives on our own servers — never with third-party analytics, advertisers or data brokers. Health data is special-category data under UK/EU GDPR and we treat it that way.
How do I cancel, and what happens to my data?
Cancel anytime through the App Store or Google Play — your subscription simply doesn't renew. Your data stays available until the end of your billing period; export it whenever you like. If you delete your account, we erase everything within 30 days.
Is SafeBelly a medical device?
No. SafeBelly is a food information app, not a medical device, and no substitute for professional medical advice. It's built to support the protocols your dietitian or doctor recommends — bring your questions about your health to them.
Still stuck?
Can't find what you're looking for? A real person reads every message — and if the app confused you, we genuinely want to know.